Samsung Galaxy Note 5 Worldwide Traveling Tips
Before you travel with Samsung Galaxy Note 5 :
- Enable Service Request your SIM be enabled for international roaming services.
Contact Sprint Worldwide Care to ensure needed services will work for all trips.
Sprint Worldwide Care can be reached via chat or email from sprint.com/or see additional contact methods at the end of this guide under the heading Contacting Sprint Worldwide Customer Care.
- Update Software
:
Settings > System Update > Update Now > OK
- Update PRL:
Settings > System Update > Update PRL > OK
- Verify International Roaming Settings: Settings > Connections > Mobile Networks >
Network mode > Automatic
Samsung Galaxy Note5
Worldwide Traveling Calling Tips
- Make Local Calls:
Use the same procedure to dial locally from your p
hone as you
would from a landline phone in your destination.
- Make International calls: To place an international call, dial international access code, country code, and the number. Plus code dial
ing simplifies international dialing, simply dial “+” in place of the international access code. Note that plus code
dialing may not be available on CDMA networks.
Example: Calling back to the U.S., dial international access code (example “00” in China), then the country code “1” (U.S. country cod
e), then the 10 digit phone number. Example with plus code:
Calling back to the U.S., dial “+”, then “1”, then the 10 digit phone number.
- Receiving Calls:
Callers do not need to dial anything different and they will not pay extra to reach you, simply ensure your device is powered on to receive calls.
- Voicemail:
You must know your voicemail passcode to access voicemail outside of the U.S. If you do not know your passcode, you may reset in your voicemail personal options or on Sprint.com. Voicemail service is available in most destinations; however, you may not receive a voicemail indicator. To check if you
have any new messages
Dial international access code or '"+"
Then "1" and your Sprint 10 digit number
Samsung Galaxy Note5 Worldwide Traveling Accessing Data Service Tips
Data services must have been utilized on the Sprint
network with the Samsung Galaxy Note 5 or iPhone 6, iPhone 7, iPhone 8, prior to
departure for service to work while roaming.
 |
| Samsung Galaxy Note 5 Worldwide Traveling Tips |
•
Verify Data Roaming Settings:
Settings > Connections > Mobile Networks > Data
Roaming > Roaming Network > Automatic > Data (ON) >
Tap Yes after warning >
•Manage Data Roaming Costs: Your device automatically connects to data service to retrieve email messages and applications connect for updates periodically. If traveling in a location without discount or included data, to prevent unexpected data charges from automatic updates and apps on your device you can turn off international data roaming, Settings > Connections > Mobile Networks > Data
Roaming > Roaming Network > Home Only
•Utilizing Device as Wi-Fi Hotspot: Device hotspot functionality operates similarly while roaming abroad as it does from home. If you have enabled your device Wi-Fi hotspot service, then you can continue to connect while roaming internationally. Please note connections while roaming on GSM may be limited to one connection.
•Accessing Wi-Fi for Data: Turning on your device’s Wi-Fi connection is a great way to make the most of your wireless data experience - it
’s faster, it puts less strain on your battery, and it offers a potentially lower cost data connection when traveling internationally. Your device settings determine whether or not Wi-Fi networks are detected and accessed. If Wi-Fi networks are not available or Wi-Fi is turned off, then your Samsung Galaxy Note 5 or iPhone 6, iPhone 7, iPhone 8, with iOS 8, iOS 9,
iOS 10 or others will connect to data service via the cellular network where
available.
Samsung Galaxy Note5 Worldwide Traveling Tips to Resolving Issues
Resolving Issues
If you happen to experience trouble on Samsung Galaxy Note 5 or iPhone 6,
iPhone 7, iPhone 8, connecting to services while traveling, follow steps below.
1.Verify the device is not in “Airplane Mode”. Then, power the device off and back on. This will force your device to re-register with the roaming partner.
2.Ensure the device is set to allow roaming: Settings > Connections > Mobile Networks > Data Roaming > Voice (ON), Data (ON), GSM networks Data (ON)
Sprint coverage and rates are subject to change at any time without notice; check www.sprint.com/sww for coverage and information prior to travel.
3.Manually change the device mode: Settings > Mobile Networks > Network Mode > GSM/UMTS (upon returning to U.S. device will need t
o be set back to Automatic)
4.If the issue is not resolved, please contact Sprint Worldwide Care. The following information may be needed to complete further troub
leshooting: Your wireless phone number City, country you are traveling in Contact number (hotel, etc.) Time available for troubleshooting
Duration you will be in the area where trouble is occurring Error messages displayed on device or heard while c
alling If the issue is related to calling or texting, are you able to access data? If the issue is related to data, are you able to make calls or send texts?
Samsung Galaxy Note5 Worldwide Traveling Tutorial Tips
